System Features
Account Codes: allows your company to issue employees a 4 digit code to access phone lines to make long distance calls. When coupled with call accounting software your company will have a complete log on who made what outbound long distance phone calls.
Automated Attendant: allows incoming calls to be directed to their destination with out human assistance. We recommend: have the automated attendant answer unanswered calls after 4 to 5 rings that way if no one can answer the phone call the automated attendant can route the caller to their destination. A day and a night greeting can be set so you will never have to put your phone system into night mode. Kind if a set it and forget it type deal. Voice Mail Required.
Caller ID: allows telephone system users to see who is calling in when information is available. Must have caller ID service available from telco service provider.
Call Logging: Allows telephone system users to keep a of past incoming calls. Must have caller ID service available from telco service provider.
Direct Inward Line: incoming lines can be directed straight to an extension and extensions mail box with out going thru the company directory.
Door Box: instead of a door bell your company can take advantage of a door phone to verify who and speak with people directly who want to gain entrance to your facility.
Door Striker: allows your associates to open the door to your facility from a proprietary telephone.
Group Rings: allows you to associate extensions to a group of telephones. Example you can assign 5 phones to the accounting department ring group and when some one wants to contact the accounting department all they have to do is dial the accounting department ring group number all telephones in the ring group will ring. A mail box can also be associated with a ring group with a flashing function key to alert users of a message.
Music on Hold: allows your company to provide music or messages about your company to be played while incoming callers are on hold.
Names for Extensions and Trunks: you can associate a name for an extension so when an associate calls another associates extension the name of the extension will appear in the telephone's display. You can also associate with an incoming line for phone systems with 2 or more companies the name of the incoming line will appear when a call comes in.
Night Service: allows you to put your system into night mode by simply pressing a button.
Off Premise Extension: allows you to forward an extension to an off-site extension so when an extension is reached the phone system will seize an available outside line and place a call to the pre-configured destination.
Single Line Telephones: allows the capability of using analog telephones at significant savings.
T1 Interface: allows the capability to have 24 incoming lines thru a Telco provided T1 interface line.
Voice Mail Capability: allows each user to have the capability to have individual voice mail boxes, the capability of an automated attendant, and notification of voice mail.
Telephone Station Features
Alphanumeric Display: adds the capability of performing telephone features thru the display of the telephone, allows your end users to see who is calling in with Caller ID.
Background Music: adds the capability to play music thru the telephone provided thru the telephone speaker.
Barge In : allows one to listen in on a call, lets say for training purposes. A loud beep tone will sound when a call is being barged. Feature must be enabled in Class of Service.
Call Forwarding: allows an associate to forward a call to an extension or off-site to a Cell phone when not available at desk.
Call Timer: allows a user to time a call, lets say to see how long one has been waiting on hold.
Call Waiting / Camp On: adds the ability to let a user to know that a call is waiting.
Centrix Compatible: allows a station phone to work with phone features provided by telco service provider.
Class of Service: allows telephone system administrators the ability to allow and disallow users features and privileges associated with the phone system.
Conference Calling: allows users to place calls and have other users and incoming calls the ability to join in on a telephone conversation.
Direct Station selection: allows users the ability to connect or transfer a call to another user on the phone system network with the touch of one button.
Do not Disturb: allows users the ability to not allow incoming calls of any kind with the touch of one button.
Flash Key: allow users to perform Centrex features provided thru capabilities that require a hook flash.
Headset Capable: Allows users to add an optional headset.
Call Hold: allows users to place calls on hold either system wide or to a users telephone.
Intercom: allows users to call other extensions on the phone system network and communicate with one another.
Message Waiting: a message waiting lamp alerts users of a new incoming message waiting.
Microphone Mute: allows users to momentarily disable the microphone on the telephone while conversations are held in that particular office.
Off-Hook Signaling: allows attendants or operators to signal users on a telephone call another call has arrived that might be more important.
One Touch Keys: allow users the capability to call other extensions, place outbound calls, or turn off and on functions of the phone system.
Paging / Public Address Allows users and operators to page extensions, a group of extensions, or all extensions on the telephone network with a proprietary speaker telephone.
Soft Keys: located below the display on the top of the telephone allows users to perform the functions of the phone system thru the display with the soft keys located below the display.
Speed Dial: thru system wide or personal speed dials a user can program speed dial buttons on a telephone that allow users to quickly dial frequently used phone numbers.
Transfer Calls: allows users to transfer calls to other extensions or to off-premise phones such as Cell Phones.
Volume and Contrast Controls: allows users to adjust the volume of the speaker phone and background music and adjust the contrast of the display on display telephones.
Voice Mail
Answering Machine Emulation: allows your voice mailbox the capability of a regular home answering machine that will screen your calls as they arrive.
Automated Attendant: the automated attendant can answer all calls or unanswered calls and route the calls to the destination extension or extensions by pressing the number keys on the telephone number pad.
Caller ID with return call: allows users to see the source phone number that the voice mail arrived from with a call back soft key button.
Conversation Record: adds the capability of recording conversations for training purposes.
Fax Detection: the automated attendant can detect a fax tone and route a fax call to the pre-programmed fax destination.
Multiple Company Greetings: the automated attendant can be configured to answer incoming lines with different greetings. Multiple business can run on one phone system.
Some features may be optional , not applicable to all systems or require additional equipment. Some federal and state laws require notification or require consent from all parties prior to recording a telephone conversation.
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