Unified Communications for Small BusinessUnified Communications is a suite of applications As Follows:
- You can use a home phone as an IP Office telephone with the Phone Manager Pro intelligent desktop application using Telecommuter capabilities.
- Unifed Communications will enable a mobile device, such as a cell phone, to ring simultaneously when a call reachs your IP Office Desk Phone.
- The mobile user has complete call control. You can place a caller on hold, transfer, switch between calls, or start a conference call.
- Download software using mobile devices (Windows Mobile 5 & 6 and Symbian Single-Mode Version 4). This will let the mobile user place and receive calls via the IP Office system, saving on toll charges, retaining customer records, and keeping your mobile number privacy.
- Unified commnucations will provide any remote worker with software to turn the remote IP hard phone into an extension of the system without the need for remote VPN (Virtual Private Network) gateways.
The entire concept of Unified Communications for Avaya is to allow communications to happen anywhere you want it to happen, using the device that's best for the situation, at that time and place. This can help a small business keep realtime responsiveness to customers, suppliers, and vendors no matter where employees are. Unified Communications will allos productivity even when employees are not in the office. Unified Communications can also help a business recruit talent from anywhere not just their local area.
ConferencingThe Avaya IP Office conferencing applications provide a private conference bridge for communicating with a large number of callers. The IP Office conferencing bridge will support 2 conferences at a time with as many as 64 callers on each conference call. The Conferencing Bridge has a Meet-me feature and a PIN number can be added for secure conferences. The Conferencing Center has a scheduler component and audio control for the host through the Web Client component. The Scheduler interface allows conference calls to be established, e-mail invitations to be sent, or you may set it up ad hoc. The IP Office Web Client enables the uset to upload and publish documents and presentations for real-time viewing online.
The Web Client interface allows the user to manage the audio portion of the conference by controlling who has Speak and Listen privileges or who has Listen only capabilities. The Client interface allows the host to Whisper to any individual without disruption to the conference call. Participants can also send messages using the web chat functionality privately to the Host or to all participants.
Employees can cost effectively conduct meetings over the phone and collaborate, share information and make decisions creating more effective work practices leading to shorter project times and increased employee productivity. The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers. ROI on IP Office conferencing solutions can be as short as 9-10 weeks, depending on location and provider fees.
MessagingIP Office offers several messaging optoins. IP Office VoiceMail Lite, Embedded Voicemail and VoiceMail Pro have features such as automated attendant, voicemail boxes, unified messaging, e-mail reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS), centralized voicemail, and networked messaging.
Voicemail boxes provide a answering machine with a personal greeting on every employee's desk and will allow callers to leave spoken messages in the users voicemail box. Voicemail messages can be listened to either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone). You can also forward all voice messages to an email and collect them via your email account.
Networking"Small Community Networking" is used to link multiple IP Office systems via a standard data network, providing transparency and centralized voicemail.
You can extend the phone systems capabilities to any remote locations. You may use IP services to unify phone systems across multiple sites and connect branch sites. This type of Networking is becoming main stream for businesses and can effectively enhance the value of an existing data network by improving operations, inter-company communications, and processes - all while controlling communications and system management costs.
Phone ManagerPhone Manager is a desktop application available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager Pro PC Softphone (VoIP mode).
The Phone Manager application allows control of any telephone from a PC. Phone Manager Lite and Phone Manager Pro are for those who want to access telephone features (making/receiving call, setting up conference calls, speed dials, etc.) through the PC.
Phone Manager Pro Telecommuter mode allows the user the benefits of call control through the Phone Manager Pro application while providing the talk path through an external number (i.e., home number, mobile number).
Phone Manager Pro PC Softphone is for any use who has a laptop and high-speed internet access while traveling or working away from their desk or office. The Phone Manager Pro PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.
Simplifies communications via point-and-click access to commonly used features. The Phone Manager application includes many productivity enhancing capabilities such as a Busy Lamp Field (BLF) and Speed Dials. This allows users to customize the application to reflect the status of their departments, immediate colleagues, or the whole company.
Simple icons allows frequently called internal and external (work, mobile/cell, home) numbers to be dialed through a single-click. The Busy Lamp Field feature will allow you to see who is available to take a call, who is already on a call, who has forwarded their phone, and who has placed their phone on Do Not Disturb .
The Phone Manager application also has a call history log. This will log all calls made, received or missed. It also keeps records of call durations, including any time the caller was placed on hold, for accurate billing and reconciliation.
Phone Manager PC Softphone supports mobile, traveling workers by enabling lower long-distance costs, and makes staying in touch with co-workers and customers easier while traveling.
SoftConsoleThe Avaya IP Office "SoftConsole" is the PC-based Windows "Operator Console" for IP Office. It works in conjunction with with a desk phone. Commands and actions are available through menus. Some features can only be used under certain conditions - features will be grayed out until conditions change that allow the feature to be used.
Call details include: Calling Name & Number, Called Name & Number, Call Status, Call Duration, and Notes. Areas within the application include: Directory entries, configuration of Script based on Caller ID, Conference Room, Queue and Busy Lamp Field Panel, Held and Parked Calls, Park Slots, and Call History.
The SoftConsole has been designed to help the recpetionist or operator provide better service by giving the operator call information and the available call actions to simplify call handling and give a fast, prompt and appropriate response to the caller. It's an easy to use tool for the operator to maintain visibility of the number and types of calls waiting. The SoftConsole has many configurable options available to the operator to personalize the look and feel. The Operator can tailor the usability specifically to each of their personal preferences.
Computer Telephony Integration (CTI)CTI will allow any user to access information in company databases during phone calls. A services representative can automatically receive detailed customer information in a screen-pop on their PC when a customer calls. Employees can also control their phone via a GUI. CTI is based on the Telephone Applications Programming Interface standard, which supports Microsoft Windows applications such as Microsoft Outlook.
IP Office Manager System Administration Tool
"IP Office Manager" is the phone systems administration tool. Using a Windows Graphical Interface, Manager provides an easy to use interface for installation, configuration and subsequent moves, adds, and changes.
The IP Office Manager is multi-lingual and provides the ability to use the application both locally and remotely. It is possible for an administrator to manage any of the IP Office phone system on their network from anywhere and any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator's level of expertise. Manager provides remote management facilities and off-line configuration.
By monitoring activity across all locations, businesses can control costs, increase efficiencies, and drive improved system performance.
Remote Hot Desking"Hot Desking" is the ability for a user on one IP Office system to log into any telephone (analog, digital, or IP) on another IP Office system within the "Small Community Network".
A person can make and receive calls from any IP Office location as if using their phone at their primary IP Office site. Remote hot desking offers callers and other associates single number access to reach an employee, improves mobility for the employee, and controls costs since privileges and calling restrictions still apply.
SIP TrunksSIP trunks allow IP Office users to take advantage of new telephony services being offered by Internet Telephony Service Providers.
These telephony services can offer substantial savings in comparison to traditional trunks (analog and digital). With IP Office, regardless of the phone type, users can make and receive calls on SIP trunks. SIP trunks are handled like any other trunk on the IP Office, affording the call routing and control needed to manage inbound and outbound calls.
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